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Privacy Policy

1. Introduction

Upartner values the confidentiality of our clients and partners. This Privacy Policy describes how we collect, use, store, and protect your information when visiting our website and using our Tax Free and Vat Off services.

2. Information We Collect

We may collect the following types of information:

  • Personal information: name, contact details, passport data, tax identification number, and other information necessary for providing Tax Free and Vat Off services.

  • Payment information: bank card data, account details, and other financial information necessary for processing tax refunds.

  • Website visit information: IP address, browser type, language, visit time, viewed pages, and other data about interaction with our website.

  • Cookies and tracking technologies: we use cookies and similar technologies to improve website functionality and personalize user experience.

3. Purposes of Information Processing

We process your information for the following purposes:

  • Providing Tax Free and Vat Off services, including document processing and tax refunds.

  • Communicating with you on service matters and providing information about your application status.

  • Improving and developing our services.

  • Complying with legal requirements.

  • Protecting our rights and interests.

4. Legal Grounds for Processing

We process your information based on:

  • Performance of a contract with you.

  • Your consent.

  • Our legitimate interests, provided they do not contradict your rights.

  • Compliance with legal obligations.

5. Transfer of Information to Third Parties

We may transfer your information to:

  • Tax authorities and government institutions for processing tax refunds.

  • Partners involved in providing services.

  • Service providers who help us with data processing and ensuring website operation.

  • In cases provided for by law.

6. International Data Transfer

Due to the international nature of our services, your information may be transferred to other countries. We take measures to ensure an adequate level of data protection during such transfers.

7. Information Security

We apply technical and organizational measures to protect your information from unauthorized access, leakage, alteration, or destruction.

8. Information Retention Period

We store your information for the period necessary to achieve the processing purposes or in accordance with legal requirements.

9. Your Rights

In accordance with applicable law, you have the right to:

  • Receive information about the processing of your data.

  • Access your data.

  • Correct inaccurate or incomplete data.

  • Delete your data under certain circumstances.

  • Restrict data processing.

  • Object to data processing.

  • Data portability.

  • Withdraw your consent.

10. Changes to the Privacy Policy

We may update this Privacy Policy. The current version will always be available on our website. We will notify you appropriately of any significant changes.

11. Contact Information

If you have questions or comments regarding the processing of your data or this Privacy Policy, you can contact us:

  • By email: info@upartner.com.tr

  • By phone: +90 (507) 774 55 84 or +7 (987) 242 05 09

  • By address: Altinkum Mahallesi 423. Sokak Kaya Plaza 35/4 Konyaalti/ANTALYA

Last updated: March 14, 2025

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